Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the js_composer domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/l6sp5mrwa359/public_html/wp-includes/functions.php on line 6121

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the neve-pro-addon domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/l6sp5mrwa359/public_html/wp-includes/functions.php on line 6121
Refund Policy | Direct Pool Tiles
Skip to content

Refund Policy

Refund Policy of Direct Pool Tile Imports Pty Ltd.

Direct Pool Tiles is committed to customer satisfaction. If you are not satisfied with your purchase, please contact us within 7 days of receiving your order. For replacement tiles, please send an email to sales@directpooltiles.com.au with a photo of the tile and the quantity required.

Standard Refunds:

  • Eligible Returns: We will provide a full refund for items returned in their original condition, unused, and with all tags and packaging intact.
  • Faulty Goods: If you receive a faulty or defective product, we will offer a full refund or replacement, subject to our inspection.

Custom Orders:

Please note that custom orders are typically non-refundable. This includes items specifically ordered from overseas to meet your unique requirements.

Overseas Order Payments:

  • Payment Deadline: The balance for overseas orders must be paid within 14 days of the items arriving in the country.
  • Storage Fees: Storage charges may apply after the 14-day payment deadline.
  • Unpaid Invoices: Any invoices not paid within 30 days will result in order cancellation and loss of the deposit.

Delivery Timelines:

  • Storage Fees: Tiles must be delivered within 7 days of arrival to avoid storage fees.

If you have any questions about our refund policy or need assistance with a return, please contact our customer service team.